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DAUNTONS WEBSITE PRIVACY POLICY

This policy sets out how we use and protect any personal information that you give us when you use this website.

Dauntons are committed to respecting your privacy. Our website is arranged so that you can visit our site without identifying yourself or revealing any personal information. If you choose to provide us with any information that might identify you, we assure you that it will only be used in accordance with this privacy policy. If you have any questions about this policy or do not agree with it, please contact us at [email protected] or on 020 7834 800, before using this website.

Occasionally we may alter this policy and any changes will be posted on this page. Consequently you should check this page periodically to ensure you agree with any changes.

What information do we collect?

In general, you can use this website without giving us any information. However, additional services may be available if we have certain information about you.

We may collect the following information:

  • when you register on the website, your name and contact information, including email address and telephone number, your property search criteria (including, property type, price, areas, minimum bedrooms required, etc) and; your buying status (e.g. first time buyer);
  • when you register to receive news we will collect your name, your e-mail address, your physical address and your telephone number and the name of the company you work for.
  • about your computer including, where available, your IP address, operating system and browser type for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

What do we use your information for?

This information is necessary for us to provide you with a quality service, and in particular for the following reasons:

  • to provide to you information about the properties and to match your search criteria to property specifications.
  • to provide you with news on the specific subjects you have requested and to be able to improve our products and services.

Altering your details or registration

If you wish to alter the information we hold on you, you can contact us at 8 Denbigh Street, London, SW1V 2ER or on 020 7834 8000.

If you wish to unsubscribe from the news service you can do this by clicking on the unsubscribe link at the bottom of every news mailing.

Shared information

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than a purchaser or potential purchaser of our business unless we have your permission or law requires us. We may release your personal information to other agents or solicitors if you have entered into an agreement to buy or sell a property, unless you tell us otherwise.

Get copies of or amend the information we have collected on you

You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at 8 Denbigh Street, London, SW1V 2ER.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as you can. We will correct or update any information as soon as possible.

Linking

We may link to other websites, which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question. The transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have that information we will use strict procedures and security features to try and prevent unauthorised access. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area.

Cookies

If you register with us or you continue to use the website, you agree to our use of cookies. We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting ‘Tools/Internet Options’ and reviewing your privacy settings or selecting ‘delete cookies’. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

DAUNTONS GENERAL PRIVACY POLICY

Dauntons Residential Partnership (“Dauntons”) recognise your privacy is important and therefore have developed this Privacy Policy to provide you with information on how we process your personal data when you register with us and create a Dauntons record or account, interact with our staff or visit www.dauntons.co.uk

‘Personal data’ is information relating to an identified or identifiable natural person.

Contents:
1. Categories of Personal Data Processed by Dauntons
2. Personal data that is processed when you communicate with Dauntons:
3. Categories of Recipients of Personal Data
4. Cookies and Similar Technologies
5. Children
6. Privacy Policy Updates
7. Retention of Personal Data
8. Data Controller and Data Protection Officer
9. Your Rights

1. Categories of Personal Data Processed by Dauntons
Personal data that is processed when you create a Dauntons account:
When you register with Dauntons and create a record (or account), we ask you to provide your email address and name, your postal address and telephone number together with any requirements you may have in searching for a property to sell or rent. If you are wishing to sell or to let out a property or for us to manage a property on your behalf we will collect similar information together with information that confirms your identity.

PURPOSES AND LEGAL GROUNDS:
(a) Dauntons processes your email address, telephone number or postal address for the purpose of sending you important information about property that you have expressed an interest in or property we feel may interest you on the basis of information you have supplied to us. The legal ground for processing your email address, telephone number and name for these purposes is Dauntons’s legitimate interest in providing you with information about property we market for sales or lettings or property we are letting or selling on your behalf or material changes to this Privacy Policy, and in providing you an opportunity to engage with Dauntons staff.

(b) If you provide your opt-in consent to receiving marketing information from Dauntons, Dauntons will process your email address telephone number or postal address for the purpose of sending you marketing information about property or market information and other property-relevant information we feel may be of interest to you. The legal ground for processing your email address telephone number or postal address for this purpose is your consent. You may withdraw your consent at any time by requesting that the preferences we hold on your behalf are changed or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Dauntons are based on the preferences you provide to us including the locale indicated by your Internet Protocol (IP) address. The legal ground for processing this data for this purpose is Dauntons’ legitimate interest in reducing the number of marketing emails sent to each particular client by selecting which clients receive a particular marketing email rather than sending every marketing email to every client who has consented to receiving marketing emails.

2. Personal data that is processed when you communicate with Dauntons:
When you interact with Dauntons’ staff via email, telephone, online or in person, we collect personal data, such as your name, postal address, phone number, email address and contact preferences; and information about the property you own or lease or the types of property you wish to buy or rent. We also may create event logs that are useful in recording the progress of any sale or let or alterations to your proposed purchases or lets and capture information relating to any support issue. To improve customer service, subject to applicable laws, we may also record and review conversations with staff, and analyse any feedback provided to us through voluntary customer surveys. With your consent, our staff may sign in to your Dauntons records or account, if appropriate, to help process a sale or let, manage your property effectively troubleshoot and resolve any issue you may have.

Where we manage a property on your behalf or on behalf of your landlord we may pass on contact information to contractors or third parties for the purposes of effectively managing the property and resolving any issue you may have. In this instance, Dauntons would make you aware before this takes place.

PURPOSES AND LEGAL GROUNDS:
We use this information to provide you with client support and to monitor the quality and types of client support we provide to our clients. The legal ground for processing this information for these purposes is Dauntons’ legitimate interests in providing quality support. The legal ground for signing in to your records or account held on Dauntons’ files, if appropriate, to process your sale or let, manage your property, help troubleshoot and resolve your issue is consent, which you may withdraw.

We collect your name, postal address and telephone number so we can process your sale or let and fulfil your purchase or lease. The legal ground for processing your name, postal address and telephone number for these purposes is performance of a contract. We also process your personal data as part of our fraud detection processes and money laundering checks. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting Dauntons and our clients from attempts to engage in fraudulent transactions.

3. Categories of Recipients of Personal Data
Contractors:
We may disclose personal data about you to contractors engaged by Dauntons to manage a property on your behalf or on behalf of your landlord if we have your valid consent to do so. The information disclosed to contactors will be contact information only.

We may also share your information with other companies we work in partnership with (e.g. insurers, brokers, agents as well as credit reference and fraud prevention agencies).

Other service providers:
Dauntons uses cloud services from third parties such as Alto, and Brief-your-market to assist in marketing and in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on. Dauntons uses this data to analyse the level of engagement with its emails. Dauntons uses third-party service providers to market property for sale or let or to inform clients of market conditions or other property related information and to help us better understand usage of Dauntons’ websites and apps.

Other disclosures:
We may disclose personal data about you to others (such as contractors engaged by Dauntons to manage a property on your behalf or on behalf of your landlord: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims. We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Dauntons’ business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

4. Cookies and Similar Technologies
Websites:

To help analyse how you and other visitors navigate the Dauntons website, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, browser type, browser language, date time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analysing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies.

Here are examples of third-party providers of analytics and similar services we currently use:

Analytics Services:
Google: Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.

Social Networks:
Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to ‘Like’ a page) on the Dauntons websites or mobile apps, may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our websites and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).

5. Children
We request individuals under 16 not provide personal data to Dauntons. If we learn that we have collected the personal data from a child under 16, we will take steps to delete the information as soon as possible.

6. Privacy Policy Updates
We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the ‘Last updated’ legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Dauntons website and apps that link to this Privacy Policy.

7. Retention of Personal Data
We will retain your personal data for as long as you have a relationship with us. After it ends we’ll keep it where we may need it for our legitimate purposes (e.g. to help respond to queries or complaints or for other reasons e.g. fighting fraud or other crimes and responding to requests from regulators) In addition, see below under ‘Your Rights’ for a description of your right of erasure.

8. Data Controller and Data Protection Officer
The name and contact details of your organisation (and where applicable, of other controllers, your representative and your data protection officer).

Your data is controlled by Dauntons Residential Partnership
8 Denbigh Street, London, SW1V 2ER
020 7834 800

The Data protection officer is Nicola Owen.

The trading name of the Dauntons Residential Partnership is Dauntons. It is owned and operated by Mr Paul de Vos, Mr John Trouw, Mr Simon Pring & Mr James Gubbins, who can be contacted at the address above. Our VAT number is 461 5893 24

Dauntons is a firm regulated by RICS (Royal Institution of Chartered Surveyors) and also a licensed members of Propertymark, formerly ARLA (Association of Residential Letting Agents) with NAEA (National Association of Estate Agents); we subscribe to the codes of conduct of all these organisations, their professional and ethics standards.

As Dauntons is an RICS-regulated firm we are consequently members of the RICS clients’ money protection scheme which is a free service provided by RICS to their regulated firms.

9. Your Rights
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Dauntons access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your Dauntons account, please contact a member of our staff.